We view our business partners as key partners and seek to establish a relationship of trust and mutual growth through fair and open trading as well as compliance with all laws and ordinances.
The Glory Group will procure parts from suppliers in a fair and transparent manner in all aspects of our transactions while strictly observing related laws and regulations and establishing relationships built on mutual trust. As we proceed with our procurement activities, we will consider both our CSR and environmental conservation toward developing a sustainable society.
In addition to strict compliance with applicable laws, we respect the ethical norms of society and promote transparency, fairness, and equitability in our purchasing activities.
Based on Glory's Environmental Policy, "We will act in earth-friendly ways and endeavor to provide environmentally-conscious products with services that contribute to a sustainable society." We are committed to environmental preservation initiatives, and we have established Green Procurement Standards covering the purchasing and procurement of materials.
Glory provides opportunities on an impartial basis to all suppliers who comply with our selection guidelines, regardless of whether or not they are based in Japan and without regard to prior transaction history. We endeavor to find the best suppliers for our company by maintaining free competition and ensuring fair evaluation and selection.
Our Quality Policy is "We will provide products and services in a timely manner to win the confidence and satisfaction of customers." We focus on quality, price, delivery schedules, and technology development, and we make active use of proposals from our suppliers regarding new materials and ways to lower costs.
Through fair transactions, we aim to establish relationships of trust with suppliers and contribute to our mutual advancement.
Confidential business and technical information acquired by Glory in the course of purchasing transactions is managed strictly and never divulged to outside parties without the consent of the supplier concerned.
We promote our procurement activities with business partners throughout its supply chain.
Our suppliers are important partners that enable Glory to manufacture high-quality products consistently, and the cooperative system we have in place is vital.
We therefore hold the annual Supplier Conference in Japan, where we explain the company’s current situation, strategies, purchasing policy, and CSR efforts. In fiscal 2020, instead of the conference, we sent a request for cooperation in CSR initiatives to explain our CSR activities to prevent the spread of COVID-19. As in the past, the Group will continue to strive to build relationships of trust with business partners and contribute to achieving a sustainable society together.
We also regularly hold our Quality Conferences, to share information on quality and manufacturing processes and examine related issues, and Quality Improvement Activity Workshops or Substrate Quality Policy Briefings, during which suppliers present their quality improvement initiatives. These provide opportunities for suppliers to share best practices as well. In fiscal 2020, the event was held in an online format to prevent the spread of COVID-19.
Our parts acceptance unit also conducts periodic inspection visits to our suppliers for onsite reviews of manufacturing processes and to offer advice for improvements.
The Glory Group focusses on employee education to promote CSR across its supply chain and ensure fair and open trading. The Group trains domestic and overseas procurement staff through an e-learning program, available in three languages. This consists of curriculum modules such as the Japanese Subcontract Act and CSR procurement, helping staff to improve their skills and acquire the knowledge they need.
In fiscal 2020, we provided e-learning on the Subcontract Act and CSR procurement to approximately 190 employees in Japan and overseas.
Glory issued the Glory CSR Procurement Guidebook for suppliers in Japan and Glory Supplier Code of Conduct for overseas suppliers to further promote CSR procurement in March 2014 (Updated in April 2018). The guidebook stipulates the Group’s basic stance on CSR as well as Glory’s requests to business partners such as respect for human rights, occupational health and safety, and anti-corruption as well as environmental protection. Glory uses the guidebook to encourage cooperation with business partners in promoting CSR initiatives throughout its supply chain.
In particular, the revised guidebook includes items related to respect for human rights, such as prohibition of child labor and forced labor, appropriate payment of wages, and management of working hours, and we are working with our business partners to ensure compliance.
In addition, in accordance with the UK Modern Slavery Act, which came into effect in the UK in 2015, Glory Global Solutions (International) Ltd., together with its business partners, has published a statement on activities to prevent forced and compulsory labor and human trafficking, which was approved by the Board of Directors. In fiscal 2020, there were no cases of child labor or forced labor.
The Glory Group is taking steps to comply with the code of conduct established by the Responsible Business Alliance (RBA, formerly EICC), a CSR promotion organization for supply chains mainly in the electronic device industry, and the conflict mineral survey.
Glory periodically monitors the CSR efforts of business partners
through a survey that includes its CSR voluntary checklist to determine their progress in CSR efforts.
In fiscal 2020, the company surveyed 433 domestic primary business partners who handle around 80% of Glory’s total purchases, and findings were reported to the 426 suppliers who responded (response rate: 98%). In addition, 60 domestic primary business partners for GLORY Products Ltd. (response rate: 100%), 65 primary business partners for GLORY IPO Asia Ltd. (response rate: 92%) and 17 primary business partners for Glory Global Solutions (Singapore) Pte. Ltd. (response rate: 92%) were also surveyed with the results shared with all business partners.
For our first transaction with a business partner, we ensure that they understand the legal compliance, environmental protection, and CSR procurement requirements of our purchasing policy and ask them to comply with the Glory CSR Procurement Guidebook and Green Procurement Standard. In addition, we execute a memorandum of understanding on CSR procurement with business partners, including a request for cooperation on the CSR voluntary checklist to promote sustainable procurement together.
Glory established the Green Procurement Standard to put into action its basic policy of promoting environmentally sound purchasing. We will remain committed to the purchasing of materials and parts that have minimal environmental impact with the cooperation of our suppliers.
The Glory Group operates the Supplier Compliance Hotline as a point of contact to raise concerns about Group compliance violations in order to further encourage transparent and fair purchasing trading with them. These whistleblowing reports are filed by the relevant department of GLORY LTD., which is independent of Glory’s subject procurement department, where they are properly handled through an investigation of the facts and circumstances.
No compliance violations were reported by suppliers in fiscal 2020.