We view our business partners as key partners and seek to establish a relationship of trust and mutual growth through fair and open trading as well as compliance with all laws and ordinances.
The Glory Group will procure parts from suppliers in a fair and transparent manner in all aspects of our transactions while strictly observing related laws and regulations and establishing relationships built on mutual trust. As we proceed with our procurement activities, we will consider both our CSR and environmental conservation toward developing a sustainable society.
In addition to strict compliance with applicable laws, we respect the ethical norms of society and promote transparency, fairness, and equitability in our purchasing activities.
Based on Glory's Environmental Policy, "We will act in earth-friendly ways and endeavor to provide environmentally-conscious products with services that contribute to a sustainable society." We are committed to environmental preservation initiatives, and we have established Green Procurement Standards covering the purchasing and procurement of materials.
Glory provides opportunities on an impartial basis to all suppliers who comply with our selection guidelines, regardless of whether or not they are based in Japan and without regard to prior transaction history. We endeavor to find the best suppliers for our company by maintaining free competition and ensuring fair evaluation and selection.
Our Quality Policy is "We will provide products and services in a timely manner to win the confidence and satisfaction of customers." We focus on quality, price, delivery schedules, and technology development, and we make active use of proposals from our suppliers regarding new materials and ways to lower costs.
Through fair transactions, we aim to establish relationships of trust with suppliers and contribute to our mutual advancement.
Confidential business and technical information acquired by Glory in the course of purchasing transactions is managed strictly and never divulged to outside parties without the consent of the supplier concerned.
We promote our procurement activities with business partners throughout its supply chain.
Our suppliers are important partners that enable Glory to manufacture high-quality products consistently, and the cooperative system we have in place is vital.
We therefore hold the annual Supplier Conference in Japan, where we explain the company’s current situation, strategies, purchasing policy, and CSR efforts. In fiscal year 2019, the conference was held in May with 170 business partners in attendance. Conferences are also organized overseas by GLORY Products Ltd. (72 suppliers), GLORY Denshi Kogyo (Suzhou) Ltd. (97 suppliers), and GLORY (PHILIPPINES), INC. (62 suppliers) to build relationships of trust that allow Glory and its suppliers to take on the common goal of achieving a sustainable society. The Supplier Conference includes an award ceremony for suppliers who have demonstrated an excellent performance in such areas as quality and cost reduction.
We also regularly hold our Quality Conferences, to share information on quality and manufacturing processes and examine related issues, and Quality Improvement Activity Workshops or Substrate Quality Policy Briefings, during which suppliers present their quality improvement initiatives. These provide opportunities for suppliers to share best practices as well.
Our parts acceptance unit also conducts periodic inspection visits to our suppliers for onsite reviews of manufacturing processes and to offer advice for improvements.
The Glory Group focusses on employee education to promote CSR across its supply chain and ensure fair and open trading. The Group trains domestic and overseas procurement staff through an e-learning program, available in three languages. This consists of curriculum modules such as the Japanese Subcontract Act and CSR procurement, helping staff to improve their skills and acquire the knowledge they need.
A total of 123 employees (Japan: 93, China: 22, Singapore: 8) participated in training sessions during fiscal year 2019.
Glory issued the Glory CSR Procurement Guidebook for suppliers in Japan and Glory Supplier Code of Conduct for overseas suppliers to further promote CSR procurement in March 2014. The guidebook stipulates the Group’s basic stance on CSR as well as Glory’s requests to business partners such as respet for human rights, occupational health and safety, and anti-corruption as well as environmental protection. Glory uses the guidebook to encourage cooperation with business partners in promoting CSR initiatives throughout its supply chain.
The Glory Group is taking steps to comply with the code of conduct established by the Responsible Business Alliance (RBA, formerly EICC), a CSR promotion organization for supply chains mainly in the electronic device industry, and the conflict mineral survey.
Glory periodically monitors the CSR efforts of business partners through a survey that includes its CSR voluntary checklist to determine their progress in CSR efforts.
In fiscal year 2019, the company surveyed 451 domestic primary business partners who handle around 80% of Glory’s total purchases, and findings were reported to the 440 suppliers who responded (response rate: 98%). In addition, 62 domestic primary business partners for GLORY Products Ltd. (response rate: 95%) and 80 primary suppliers for GLORY IPO Asia Ltd. (response rate: 76%) were also surveyed and received the results.
For our first transaction with a business partner, we ensure that they understand the legal compliance, environmental protection, and CSR procurement requirements of our purchasing policy and ask them to comply with the Glory CSR Procurement Guidebook and Green Procurement Standard. In addition, we execute a memorandum of understanding on CSR procurement with business partners, including a request for cooperation on the CSR voluntary checklist to promote sustainable procurement together.
Glory established the Green Procurement Standard to put into action its basic policy of promoting environmentally sound purchasing. We will remain committed to the purchasing of materials and parts that have minimal environmental impact with the cooperation of our suppliers.
The Glory Group operates the Supplier Compliance Hotline as a point of contact to raise concerns about Group compliance violations in order to further encourage transparent and fair purchasing trading with them. These whistleblowing reports are filed by the relevant department of GLORY LTD., which is independent of Glory’s subject procurement department, where they are properly handled through an investigation of the facts and circumstances.
No compliance violations were reported by suppliers in fiscal year 2019.