CSR

Glory’s CSR Material Issues

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CSR Material Issues and SDGs

In order to gain trust of stakeholders, We have identified its important issues having organized to understand CSR material issues, and considered in conjunction with the levels of importance to the company and stakeholders to continue being the company that contributes to the realization of sustainable society. We also have associated the identified issues with the SDGs which were adopted in September 2015 and organized those issues. We attempt to achieve SDGs by taking actions on important issues and challenge to solve various issues that the world faces, and will continue to contribute to the realization of a sustainable society.

Process for identifying CSR material issues and their relationship to SDGs

We identified priority material issues based on the following process and identified the relationship of these material issues to SDGs.

Process for identifying CSR material issues and their relationship to SDGs

Materiality Map

Materiality Map

Targets and Results

We categorized 11 material issues into five Priority CSR Themes and organized them into ESG (Environment, Society, and Governance) and New value creation.

Creating new value

Priority CSR Themes: New value creation through business

Material Issues Targets for Fiscal Year 2019 Results for Fiscal Year 2019 Targets for Fiscal Year 2020
  • Build a business model that contributes to the advancement of customers’ business and helps them boost their operational efficiency
 
Creating new value 1
  • Build solutions using diverse data
  • Provision of a prescription input support system based on OCR technology for insurance pharmacies
  • Demonstration of a biometric payment service using a combination of facial recognition and speech recognition for the practical application of personal authorization platform
  • Demonstration of the application, "Rejitomo," a service that aggregates cash register sales through the use of a smartphone
  • Trial launch for the commercialization of store business support application, "Shoppers Cloud"
  • Implementing external proof of concept (PoC) for the facial recognition payment system
  • Provide electronic know your customer (eKYC) solutions
  • Aim to be a reliable partner to customers, and establish a scheme for periodically confirming progress and customer satisfaction
 
Creating new value 2
  • Select model customers and periodically review
  • Support for store reform by analyzing customer and employee behavior through the use of AIBeacon at model customers' experimental stores
  • Conduct regular reviews with model customers based on big data analysis

Environment

Priority CSR Themes: Environmental protection

Material Issues Targets for Fiscal Year 2019 Results for Fiscal Year 2019 Targets for Fiscal Year 2020
  • Reduce energy consumption per employee
 
Environment 1
  • Reduce energy consumption per employee by 1% (base year: fiscal year 2010)
  • Annual average energy consumption per employee reduced by 2.2% (base year: fiscal year 2010)
  • Reduce energy consumption per employee by 1% (base year: fiscal year 2010)
  • Reduce CO2 emissions from new products
 
Environment 2
  • Improve energy efficiency of newly developed products by at least 15% compared to previous models
  • Average reduction of 11.1% (targets achieved for 7 out of 14 models, which were approved as G-Eco products)
  • Improve energy efficiency of newly developed products by at least 15% compared to previous models
  • Carry out biodiversity preservation activities in cooperation with stakeholders
 
Environment 3
  • Carry out 100% of activities planned for this fiscal year
  • 100% achievement ratio for yearly plans
    Himeji: Glory Yumesaki Forest
    - Forest conservation activity (82 participants, including six from one supplier)
    - Nature experience event for families (82 participants including nine from one supplier)
    Kanto area: Kamikawa in Hachioji, Tokyo (designated greenery conservation area)
    - Forest conservation activity (53 participants, including five from one supplier)
    Arakawa riverside in Tokyo
    - Riverside clean-up project (21 participants)
  • Carry out 100% of activities planned for this fiscal year

Society

Priority CSR Themes: Human resource initiatives

Material Issues Targets for Fiscal Year 2019 Results for Fiscal Year 2019 Targets for Fiscal Year 2020
  • Promote work-style reform
 
社会1
  • Implement and verify new ways of working
  • Introduction of teleworking (mobile work, working at home)
  • Trial of the flextime system
  • Implement and establish new ways of working
  • Further promote of health management
  • Support and secure human resources essential to Glory’s business
 
社会2
  • Offer job-level-specific training and support candidates who can lead the company in the future
  • Implementation of Glory Business College training for future executives (total of seven programs)
  • Continue offering job-level-specific training and support candidates who can lead the company in the future

Priority CSR Themes: Promotion of CSR in the supply chain

Material Issues Targets for Fiscal Year 2019 Results for Fiscal Year 2019 Targets for Fiscal Year 2020
  • Conduct CSR-oriented procurement worldwide
 
社会3
  • Continue to use the CSR voluntary checklist, and work to improve assessment score
  • Spread activities to overseas sites
  • Implementation of survey using the CSR voluntary checklist (451 primary suppliers), feedback to companies that responded
    (98% response rate)
  • Implementation of survey by GLORY Products Ltd. using the CSR voluntary checklist (62 primary suppliers), feedback to companies that responded
    (95% response rate)
  • Implementation of survey by GLORY IPO Asia Ltd. using the CSR voluntary checklist (80 primary suppliers), feedback to companies that responded
    (76% response rate)
  • Preparation for further expansion of the CSR voluntary checklist at overseas sites
  • Preparation for the memorandum on CSR procurement
  • Continue to use the CSR voluntary checklist, and work to improve assessment score
  • Pursue activities at the purchasing division at Glory Global Solutions (Singapore) Pte. Ltd.

Governance

Priority CSR Themes: Strengthening of governance

Material Issues Targets for Fiscal Year 2019 Results for Fiscal Year 2019 Targets for Fiscal Year 2020
  • Strengthen corporate governance
 
Governance 1
  • Conduct activities in line with the Corporate Governance Guidelines
  • Decision to transition to a company with an Audit & Supervisory Committee
  • Amendment of the Corporate Governance Guidelines (June 2019)
  • Reinvigorating, streamlining, and digitizing Board meetings through paperless management
  • Strengthen supervisory functions of the Board and accelerate decision-making in line with the transition to a company with an Audit & Supervisory Committee (delegation of authority)
  • Amend the Corporate Governance Guidelines (June 2020)
  • Revitalize Board meetings further and streamlining proposals
  • Strengthen risk management activities and communicate to Glory Group companies
 
Governance 2
  • Conduct risk management from a global perspective and communicate activities to Glory Group companies
  • Unification of risk assessment items and criteria with overseas Group companies
  • Implementation of Glory's business continuity plan (BCP) training for emergencies such as major earthquakes and cyber attacks, and reviewing the effectiveness of existing manuals
  • Develop risk assessment items further with overseas Group companies
  • Response to the COVID-19 pandemic
  • Strengthen compliance management and communicate to Glory Group companies
 
Governance 3
  • Conduct job-level-specific compliance education, and strengthen collaboration with Glory Group companies
  • Implementation of job-level-specific compliance education for Glory and Group companies in Japan and overseas
  • Enhance and strengthen legal functions in line with business development
  • Enhance of the global compliance system
  • Implement job-level-specific compliance education for Glory and Group companies in Japan and overseas
 

Contribution to Achieving the Sustainable Development Goals (SDGs)

The SDGs, adopted by the United Nations in 2015, represent worldwide goals for 2030 related to social issues such as poverty, employment, and environmental protection. Glory is striving to address such global challenges and contributes to the realization of a sustainable society by achieving SDGs through its business operations.

sdgs
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