Explaining product functions to a customer at a showroom

Coin and banknote recyclers for cashiers at convenience stores

The GLORY Group focuses on understanding the needs and issues faced by customers in making proposals for streamlining and improving accuracy in cash handling. One example of this is the installation of coin and banknote recyclers for cashiers at Ministop Co., Ltd., stores in June 2011, a first for the convenience store industry. Use of such equipment had not made any progress in the industry up until then due to small-scale stores and franchise business models.

GLORY therefore conducted interviews about the needs and issues faced by stores. As a result, we learned from Ministop that due to the increasing amount of food cooked in stores there was a particular need to speed up the cash register process to enable additional time for cooking. Our proposal for the use of coin and banknote recyclers for cashiers to streamline the cash register process was accepted. Installation of the equipment at 90 stores provided positive effects to the users, resulting in installation to additional stores on an “as required” basis from April 2014.

Supermarket where a CI system has been introduced

Training at the "Expert Dojo"

We also offer solutions to meet the requirements of overseas markets.

For example, our CASHINFINITY (CI) System for retailers is used at supermarkets across Europe. The CI System allows customers in stores to make a payment and collect the change for themselves, streamlining cashier time and strengthening cash controls. In addition, use of the CI System in the back office contributes to the greater accuracy of cash handling including collecting cash and replenishing change.

"Expert Dojo" was established at Headquarters in April 2013 as a training facility for marketing coordinators, sales coordinators and reps in each country. In addition to strengthening their product knowledge, course enrollees share information about market needs and proposal methods in each country and learned to use proposals more closely in line with customer needs. In fiscal 2013, 62 people from over 20 countries came to Japan to study at the "Expert Dojo."