Quality Concept
- Quality Policy
- Quality Management System
- Executing Consistent Quality Control
- Quality Assurance in the Planning and Development Stage
- Product Information and Labeling
- Maintenance Quality Assurance
Under its Quality Policy, Glory provides safe, high-quality products and services.
Quality Policy
Glory established its Quality Policy in 1999 and seeks to ensure uniform quality based on three priority guidelines. Thorough quality control is implemented throughout all stages of its business operations, from product planning, development, procurement, and manufacturing to sales and maintenance, so that it can respond to customer needs and develop reliable products and services.
Quality Policy
Three Priority Guidelines
1. By sensing advanced market needs, develop products that are attractive to customers.
2. Establish the quality of products at the earliest stage possible.
3. Place importance on the customers’ first impression of quality and on after-sales services.
To achieve the above, our company will satisfy the requirements of laws and regulations and customers’ requirements, and continually improve the effectiveness of the quality management system.
Quality Management System
All our business sites and regional offices in Japan have acquired ISO 9001 international standard certification.
We formulate the annual quality control policy under the Basic Policy for Management and Quality Policy. Under each year’s policy, we work to improve our quality assurance system as well as the quality of our products and services to earn customer trust.
Furthermore, we disseminate the annual quality control policy across departments, review the status of the implementation, and horizontally share information on quality problems and counter measures across departments through the establishment of the Quality Control Committee and a management review. Through these efforts, we work together to conduct quality control activities aligned with our business by applying PDCA cycles.
With regard to our product quality management system, the Quality Assurance Department is responsible for quality assurance from development through to the shipping of products, while the Maintenance Department handles the quality control of all post-shipping maintenance services.We also established the Quality Control Department for overall quality control, and we continue to improve our entire internal quality management system.
To prevent recurrence of quality issues, we hold product safety meetings, attended by representatives from the related departments, to periodically evaluate the effectiveness of measures conducted through examination and discussion as well as standardization.
Quality Management System
*Chief officer of the quality management system, entrusted by the president with all authority and responsibility to promote and maintain the quality management system.
Executing Consistent Quality Control
All Glory departments, from planning and development through maintenance, closely collaborate with each other and work to create products that satisfy the diverse needs of customers by conducting product and technical development from the client’s perspective.
Quality Assurance in the Planning and Development Stage
At the Glory group, quality is built into products from planning and development stages through a disciplined process that incorporates design reviews, early-stage verification, and testing. Product safety reviews by the Quality Assurance Department provide an additional safeguard against safety and compliance risks.
Supporting customers in more than 100 countries, we maintain a global quality assurance framework built on common quality standards and employee training to ensure compliance with applicable regulatory and industry requirements across our markets.
Building Quality Capabilities
High-quality products are built on engineering expertise. Through development programs tailored to different career stages, we strengthen technical expertise and design fundamentals while accelerating the development of the next generation of engineers. Glory’s Digital Academy further cultivates DX, data analytics, and AI talent capable of driving innovation and business transformation.
Generative AI helps streamline design and development workflows, enabling engineers to focus on higher-value work while improving productivity, reducing human error, and supporting consistent product quality.
Product and technology forums facilitate the exchange of expertise and best practices across the Group, supporting consistent quality and the timely delivery of products that meet diverse market needs.
New Employee Engineering Training
Design-to-Manufacturing Training
Sharing Insights from the Training
Product Information and Labeling
We provide clear and intuitive information to support the safe use of our products.
Product labels and user manuals are developed under internal guidelines designed to maximize clarity and minimize the risk of misunderstanding through the use of plain language, visual aids, and multilingual safety information.
For products subject to age-related deterioration, such as teller cash recyclers and banknote changers, warning notices are provided on product labels and through our website to prevent failures and promote long-term safe operation.
Illustration used as an explanatory tool
User manual with photos that make operation easy to understand
Maintenance Quality Assurance
Responding to a customer inquiry via telephone support
Our commitment to quality extends beyond product delivery. Field service engineers provide repair and maintenance services, while remote monitoring solutions support preventive maintenance through the early detection of potential issues, helping minimize downtime and ensure reliable operations.
The expertise of our field service engineers is central to maintaining high service standards.
In Japan, continuous skills development helps ensure our engineers have the expertise needed to deliver reliable and responsive maintenance services.
Across our global operations, technical training is tailored to local market needs and product portfolios, while remote and digital solutions, including UBIQULAR TM remote monitoring, enhance service efficiency and support consistent maintenance quality worldwide.
Global service leaders regularly exchange insights, share best practices, and collaborate on improvement initiatives, helping advance maintenance quality across the Group.
