The EvolBranch Concept is Glory’s vision of reform for the next-generation branches of financial institutions over the coming decade. As exemplified by online transactions, connections between domestic financial institutions and their customers are becoming increasingly diversified. To address this business transformation, banks are reviewing the concepts underlying branches and their operations, with a shift in focus from large branches that provide a full line of services to minimized branches. In this context, we offer a new concept for next-generation branches, which leverages various solutions incorporating the expertise in branch operations that we have developed over many years. We will support financial institutions to improve their profitability and customer convenience, leading to greater satisfaction by creating next-generation branches and further improving operational efficiency.
We offer diverse solutions for customers reorganizing their branches.
We envisioned reconstructing branch networks, reviewing customer guidance routes, reducing back office workloads, and strengthening operations by categorizing branches into four types, and we will also consider daily visitor numbers and site characteristics.
Office space is reduced to allow for expansion of the lobby, where the counter is replaced by a booth at which various transactions are made directly with the customer. Branches are thereby transformed from office environments into spaces for business transactions and consultation.
An unstaffed branch deploys the latest technologies while automated devices provide customer guidance along with AI-based consultation for asset management.