FY2017 Major CSR Initiatives in the Value Chain

These are the major initiatives that the Glory Group is carrying out for each stakeholder category in the value chain.

Value chain

Major initiatives
for each stakeholder

Voices

Glory's mission is to continue to take on the challenge of developing products and solutions that satisfy customer needs.

Customers: ● Create new value and solutions; ● Plan products that match customer needs
CustomersGlobal environment: ● Plan environmentally friendly products
Global environment: ● Map out the product life cycle
Employees: ● Promote a work-life balance

Quickly responding to social change

Kiyoaki Kobayashi
Product Planning Department,
Product Management Division,
Marketing Management Office,
International Business

Amid globalization and the diversification of customers' needs in line with changes in the social environment, we maintain a sense of speed as we work to respond to those needs. We will continue to apply leading technology as we plan products that provide our customers with new value.

Glory remains dedicated to developing products that respond to the needs of customers from various countries and regions.

Customers: ● Develop products that match customer needs in a timely manner; ● Ensure quality; ● Incorporate universal design; ● Develop products utilizing new technologies
CustomersGlobal environment: ● Develop environmentally friendly products
Employees: ● Promote a work-life balance; ● Provide education to improve employee skills

Aiming to provide products and services that are easy to use

Jyunichi Ichikawa
Industrial Design Division,
Development Headquarters

We regard essential usability as the key focus of product design and aim to create products that are easy for our customers to use. We endeavor to offer ever-better products by always adopting the point of view of the user, and flexibly adjusting our ideas and methods of approach.

Besides carrying out fair and open purchasing and ensuring stable procurement, Glory makes CSR part of its entire supply chain.

Customers: ● Ensure quality and pursue appropriate, competitive pricing
Business partners: ● Promote CSR-oriented procurement in unison with suppliers; ● Strengthen partnerships with suppliers; ● Respect human rights in the supply chain
Global environment: ● Promote green procurement; ● Protect biodiversity

Promoting CSR-oriented procurement in unison with our suppliers

Miho Kakinuma
Purchasing Procurement
Department,
Purchasing Division,
Production Headquarters

We procure the electronic parts—such as motors and switches—that are used in coin and banknote recyclers and other products that we offer worldwide. As well as working to ensure the stable procurement of parts, we are communicating actively with our suppliers as we together pursue CSR-oriented procurement.

Under Glory's optimized manufacturing system, each of the company's factories around the world uses its own strengths to deliver high-quality products in a timely manner.

Customers: ● Ensure quality and reliable supply; ● Shorten lead-time; ● Boost cost competitiveness
Global environment: ● Manufacture with an eye to saving resources, recycling, and reusing
Local communities: ● Ensure safety in the vicinity of each plant
Employees: ● Respect human rights and ensure occupational health and safety

Dedicated to constantly returning to our foundations

Aki Morimoto
Production Engineering
Department 2,
Himeji Factory,
Production Headquarters

On a daily basis we work on creating the work manual that is the foundation of our manufacturing. In order to manufacture products with quality stability, we include in the manual not only assembly procedures but also quality standards and knowhow. We aim to create a work manual that is easy to understand for our employees in Japan and overseas.

Glory analyzes the exact needs of each market and customer so that it can provide high-value-added products and solutions in a timely manner.

Customers: ● Provide products that match customer needs in a timely manner; ● Provide appropriate information on products and services; ● Properly manage customer information and personal information
CustomersGlobal environment: ● Sell environmentally friendly products
Employees: ● Promote a work-life balance

Providing optimum solutions

Mizuki Matsuoka
Retail Market Sales Planning
Department 1,
Sales Planning Division,
Domestic Business
Headquarters

We oversee coin and banknote recyclers that carry out cash management within stores, and we conduct sales activities to customers throughout the retail market in Japan. We work to understand our customers' business issues and operational configurations and to offer them optimum solutions in line with those needs.

Glory provides prompt, exacting, and sincere service to earn the trust of customers and provide them with satisfaction and peace of mind.

Customers: ● Provide prompt, reliable maintenance; ● Improve maintenance quality through customer focus; ● Plan services that match customer needs; ● Properly manage customer information and personal information
Global environment: ● Switch to eco-cars; ● Sell CFC-free cleaning goods
Employees: ● Promote a work-life balance; ● Train employees based on qualification systems

Aiming to improve customer satisfaction

Ryota Uehara
Field Service
Planning Department,
Customer Service Division,
Service Headquarters

Under the "no downtime" concept for our products, we offer a monitoring service for open teller systems. As well as having customers able to use our products with peace of mind, we will continue to plan high-value-added services that help solve their problems.

*CO2 emission increases over the previous fiscal year are due to increases in production volume.

Activity Highlights